Private-label concierge programs · Since 1995
We create, develop, and operate private-label concierge service desks for corporate organizations and residential multifamily communities. Your employees, executives, clients, members, commercial tenants, and/or residents: whoever you need happy, they stay where life is easier. Consider that handled.
A highly trained concierge service professional is helping a client with this
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How it works
Three moving parts, one outcome: your people feel taken care of, and your brand keeps the loyalty.
Step 01
We embed a concierge desk under your brand, so your employees, clients, members, tenants, and/or residents reach one team through one number or app that already knows them. Every hello sounds like you.
Step 02
A dedicated concierge team runs each request end to end, from dinner reservations to vendor vetting to rush logistics. No markups, no commissions, no hidden fees. The service looks like yours, the work is ours.
Step 03
The loyalty, retention, renewals, and thank-yous land with your organization. We stay quietly behind the desk while your people feel taken care of and your brand gets the recognition.
PROGRAM TYPES
Pick the lane that runs your world. We build the program that keeps your people happy, productive, and exactly where you want them.
By lane
Same concierge desk. Different business cases. Here is what each program is designed to move.
For Corporate Organizations
Your employees, executives, clients, members, and commercial tenants are negotiating more than salary or contracts. They are negotiating time, energy, and whether your organization is worth staying with. A private label concierge desk gives them hours back in their week and credit back to your brand.
For Residential Multifamily Communities
Residents do not renew for a gym they never use. They renew for a service that makes everyday life easier for them, their families, and their guests. A branded concierge desk turns your property into the place they do not want to leave.
Our Passport Of Clients
Trusted by organizations that measure outcomes.
A partial record of the organizations who have trusted us to build and run their Concierge Service Desk journey since 1995.
Tap the passport to open
Industries
The organizations and industries that run on Premiere Concierge.
Employee Benefit Companies
Large / Small Organizations
Apartment Communities
Commercial Real Estate
The idea
Premiere Concierge builds the program. We hire, train, and manage the concierge team. We run the desk, the app, and every request end-to-end, all in your name.
Your employees, clients, members, tenants, and/or residents experience it as your amenity. You get the loyalty, retention, and reputation. We stay quietly behind the scenes.
How we make money
Premiere runs on a flat retainer. That's the entire business model. We never mark up a product or service, never take vendor kickbacks, and never earn a cent from what your people request. When your employee books a trip or your resident orders flowers, they pay what the vendor charges, and often less, because they're borrowing thirty years of our buying power and vendor relationships.
Why it matters: a concierge that profits from requests has a reason to steer them. Ours doesn't. Our only incentive is that your people love the service enough for you to renew.
Typical program outcomes
Ranges reflect typical outcomes across active client programs. Individual results vary by program design and participation.
How it works
Four steps. About an hour of your time for the first two.
One 60-minute call. We learn your people, your brand, and what a great day looks like at your organization.
We architect the program in your name and send it for your sign-off. Scope, hours, channels, standards.
We recruit, vet, and train concierge professionals to your brand. You meet the team before launch.
Your desk goes live. We run it 24/7/365, measure everything, and report back monthly.
In a hurry?
The same team, the same service, under one of our established brands. Go live in days instead of weeks. And if you later want it in your own name, we'll transition your program to a private label.
Or request a demo and we'll recommend the right fit.
The service
From a last-minute anniversary reservation to a cross-country move, a single concierge team, on call, in your brand's voice.
The difference
A hotel concierge, even a great one, meets a stranger every time. No name, no history, no idea you hate aisle seats. Our desk works the opposite way: every service user gets a secure preferences profile, built quietly as they use the service, never through interrogation, so every repeat request gets faster and more personal.
So when Joe calls about a flight to Las Vegas, the team already knows: Delta or United, window seat, known traveler number on file, a car to the airport, and a sitter lined up for Olivia, his dog, before he thinks to ask. Last night's anniversary dinner downtown? The yellow tulips made it to the table on time. We checked.
Incoming request
What the desk already knows
Profiles are kept in a secure environment and built only from what service users share along the way.
In their words
"We wanted to attract and retain our top talent, and the Premiere Concierge work/life team continues to aid us in these efforts, helping position our organization as among the best to work for!"
"The best resident amenity we have ever introduced, helping us with resident retention and as a marketing tool that distinguishes us from the competition. It allows our team to manage the property, not our residents' lifestyle needs."
"We really needed help in attracting new members to our country club, and our 24/7 virtual concierge service desk did the trick."
The math
"For every hour we hand back to an employee, we get eight hours of focus in return. The program pays for itself before we even count retention."
From a recent client program review
Proof
What happened when real organizations put a concierge desk in front of their people.
Corporate
[Result metric]
A physician benefits program serving clinician members across two state medical societies
Clinicians spend their days caring for everyone else, so the program put a human desk behind them for everything else. From travel snarls to home repairs, requests route to a real person who already knows them.
Residential
[Result metric]
A multifamily portfolio managed by Bloomberg Residential, Inc.
The portfolio introduced a branded concierge desk as its signature amenity. Retention followed, leasing gained a marketing tool competitors could not match, and the management team got back to managing the property instead of residents' lifestyle needs.
"The best resident amenity we have ever introduced."
Jeanette Spence, Portfolio Manager
Membership
[Result metric]
Metropolitan Country Club
The club needed new members and a reason to stand out. A 24/7 virtual concierge desk in the club's own name became the benefit prospective members could feel before they even joined.
"Our 24/7 virtual concierge service desk did the trick."
Robert Castro, Director of Membership
Full case studies with verified results are being prepared with client approval. Ask us and we'll walk you through the numbers on a call.
